Navigating the Self Service Management Portal

The portal is divided into three areas:

•Banner Frame: Displays the name of the currently logged in use, search text box to quickly find items, and submit cart.

•Left Pane: Displays the modules, or pages, that provide related information and functionality. For example, the My Items pages allows you to create and view incidents.

•Content Frame: Displays pages to which a user navigates.

When you log in to the portal, the default Home Page based on your role (Admin, Self Service) is displayed. The Home workspace is the default view for the portal. Your portal may have a different look and feel from the image above, based on the settings provided by your administrator. For example, the colors and the exact modules might not be the same for all user roles.

The Self Service Management portal displays the the following:

UI Element	Description
	View and use widgets based on the role.
	Track the status of open requests from the Sevice Catalog page. You can also raise request for a new device, software and report issues.
	Track your submitted service requests and reported incidents.
	View announcements. Only user roles with the right access and permission can create announcements.
	View active service alerts. Alerts such as system or application errors warnings, and informational messages are displayed on this page.
	Find answers to common questions before raising incidents.
	Find relevant resources quickly. You can create knowledge base with articles to share information with customers on the portal. Customers can search the knowledge bases for information such as troubleshooting or task resolution to resolve issues and answer questions
Chat	Chat with the technical support team. You can chat with Self Service users to answer their queries or solve issues without having the end-users raise Incident tickets. This feature is available to you only if your Administrator has enabled it for you.